We strive to ensure a high level of data protection that safeguards your privacy when using our site. This privacy policy explains how your personal data is processed and protected, your rights and how you can enforce them. We strive to make you feel safe in our handling of your personal data. If you have any questions, you are welcome to contact us. You can find our contact information at the bottom of this page.

Who is responsible for the personal data we collect?

Railtic AB, corp. no. 559204-0173 is the data conroller and is responsible for the personal data you provide to us through purchases and other contacts with us and is responsible for processing these.

Where is your personal data stored?

Personal data is stored and managed in data centers within the EU on the Microsoft Azure platform.

What kind of personal information do we collect?

We collect personal information that you send to us when you place orders on our website, register for our newsletter or participate in any competitions. The personal information you send to us may include, for example, contact information, date of birth and payment information (payment information such as debit card information etc is handled by our partner Stripe. For more information on how they handle your information, please read their privacy policy). If you choose to log in or register via a third-party service such as Facebook or Google, we use and store the information that is linked to that account.

Where do we get your personal information from?

The personal information that Railtic handles comes from:

• Yourself, when you create a login account or sign up for a marketing activity.
• Payment brokers, fraud control services and authentication services that verify your payment.
• Your computer, phone or other device when using our digital channels and services (such as IP address, operating system, crash logs).
• Railtic, when we create information linked to you.

What are your rights?

You have the right to, at any time, request information about the personal information we have about you. If your information is incorrect, incomplete or irrelevant, you may request that it be corrected or deleted. We cannot delete your information if there is a statutory requirement for storage, such as accounting rules, or when there are other legitimate reasons why the data must be saved, such as unpaid invoices. You can revoke your consent to let us use the information for marketing at any time by unsubscribing from our newsletter. You can also contact us by sending a letter, e-mail or call. See contact details at the bottom of this page.

For how long do we save your personal data?

Your personal data is only stored for as long as it is required to fulfill the purposes of the processing, or as long as we have to store them according to law. Then your data is deleted or unidentified in a safe way, so that it can no longer be connected to you.

How do we protect your personal data?

Your integrity is important to us and we prioritize security. We take measures to protect your data in accordance with the data protection regulation and established guidelines for information security. This means that we protect your information with both technical solutions, such as encryption of information, and organizational routines and rules, such as authorization control, adapted to the nature of personal data processing.

How do we use your personal information?

We may use your personal information for the following purposes:

• When processing orders in our webshop.
• For contacts regarding any problems.
• In case of correspondence about questions and other information.
• When sending out offers in the form of newsletters, always with instructions on how to unsubscribe from further mailings.
• When analyzing purchase patterns to provide relevant offers and information.
• When confirming minimum age, which according to law applies to online shopping.
• When announcing winners in any competitions we arrange.
• In case of any questionnaires to improve our services and offers.
• For work that prevents abuse or other inappropriate use of our website.

We save your information as long as it is required to fulfill the above purposes or as long as we are required by law. Then your personal data will be deleted.

Who can we share your personal information with?

We will never forward, sell or exchange your personal information for third party marketing purposes. We only share your information with the suppliers and partners we use to provide our services, which includes the following recipients: Vi vidarebefordrar, säljer eller byter aldrig dina personuppgifter för marknadsföringsändamål

• Providers within and outside the EU / EEA, such as providing IT services, distributing tickets, providing marketing services, managing customer service issues, or performing payment services and credit reports on behalf of Railtic AB.
• When your personal information is shared with a recipient who is independently responsible for personal data (eg bank), the recipient's privacy policy and information on personal data management apply.

Cookies

A cookie is a small text file that a website saves on the visitor's computer. Cookies are used on many websites to give a visitor access to various features. The information in a cookie can also be used to track a user's browsing of websites using the same cookie.

How do we use cookies?

This site uses cookies to keep you logged in and collect usage statistics. Via the login, other settings and usage statistics are linked to you.

How to oppose electronic marketing

Railtic may use your email address for direct marketing. If you do not want us to use your email address for direct marketing, you are welcome to contact us and we will apply an advertising lock for your information.

If you wish to do so, please contact us as follows:

Email: info@railtic.com. Don't forget to enter your name.

By following the link at the bottom of the email from Railtic, you can specify which marketing you do not want, and an advertising lock will automatically be applied.

Personal data controller

Railtic AB
Corporate No: 559204-0173
Stockholm, Sweden
E-mail: info@railtic.com
This policy was last updated 2019-05-31.

These terms apply to the login account you have as customer at Railtic AB, corp. no. 559204-0173, (hereafter referred to as "Railtic"). In conjunction with the creation of a login account, you agree to the terms and conditions contained in this document.

You can log in to your account via Railtic.com. In logged-in mode, you can access your information.

The login account is personal and may not be transferred or used by anyone else.

The login account may only be used by you personally in digital services operated by Railtic. You are responsible for all activities that take place through your login account and to protect your login information in such a way that others are not allowed to access these.

Railtic reserves the right to immediately disable a login account in the event of violation of these conditions or in the event of abuse of the login account.

In case you no longer want a login account, you can contact customer service at info@railtic.com to help you terminate the account.

Current Account Terms

The login account may not be used for commercial use by other companies for profit purposes. If this condition is violated, Railtic reserves the right to immediately terminate the account. Reasons for this may be unusually high account activity., ie. considerably more completed searches than what is considered to be normal use.

Account information such as username and password may not be shared with others.

If we make significant changes to these terms and conditions, we will notify you no later than 14 days before the change comes into effect either via e-mail, sms, through the service or by publishing a new version on our website.

When you register and use your login account, Railtic will collect personal information about you. Your integrity is important to us and we work to ensure that the personal data that Railtic handles about you are handled in a safe and secure manner, and in accordance with applicable data protection legislation. If you choose to log in or register via a third-party service such as Facebook, you agree that we use and store the information associated with that account.

This version applies from 2019-06-01

The following terms and conditions (“Terms”) apply to all train tickets and Interrail passes provided by Railtic AB, 559204-0173, Folkungagatan 85, 116 22 Stockholm (”Railtic”).

Railtic is an intermediary that supplies train tickets and Interrail passes, which means that in addition to these Terms, the terms and conditions of each train company also apply. When you make a purchase via Railtic, you accept the Terms and the terms referred to in this document.

Check all information carefully

To make a booking via Railtic, you must be at least 18 years of age.

When you purchase a train ticket or Interrail pass via Railtic, you are responsible for ensuring that all of the information in your order is correct. It is therefore important that you verify all of the information in your order before making a purchase. Interrail passes and train tickets are not subject to a statutory right of withdrawal. It is the buyer’s responsibility to ensure that all names in the booking are correct at the time of purchase.
For this reason, you should always check the spelling of all names in the booking and booking confirmation and that the names match the spelling of names in passports. You should also check that the passport number on the Interrail pass is correct.

When you purchase a train ticket or Interrail pass, you are also responsible for ensuring that all email addresses you have provided are correct. You must also notify Railtic immediately if your booking confirmation does not reach your specified email address within a few minutes of booking on Railtic’s website, railtic.com. When booking on railtic.com, all regular correspondence is via email. For this reason, it is important to check your inbox and spam folders regularly.

You are also responsible for checking your travel documents/Interrail pass as well as each train company’s terms and conditions before and during your entire trip. You accept the terms and conditions of each train company when you purchase a train ticket or Interrail pass on railtic.com.

Train times provided in booking confirmations are based on data from each train company. This information is subject to change by the train company on short notice. You are responsible for verifying all train times and any timetable changes throughout your entire trip.

Railtic is not responsible for technical problems or price inaccuracies that lie outside of its control and reserves the right to contact you as a buyer within a reasonable amount of time on weekdays regarding any changes made to a completed booking. You are responsible for regularly checking if you have received any email messages from Railtic. Railtic is not liable for any damages in the event of a change made to a purchased train trip if Railtic has notified you of the change using the email address provided.

Train companies’ booking rules apply

When you buy train tickets or Interrail passes via Railtic, each train company’s booking rules apply, which are generally very strict. You are responsible for having read, and agree to, the respective travel operator's terms and conditions when you agree to our terms and conditions.

According to these rules, most tickets cannot be rebooked or refunded. If a ticket is cancellable, it must be cancelled no later than the day specified in the train company’s conditions. Physical tickets must be returned within one calendar month of the date of departure on the ticket. You as a customer are responsible for the cost of returning physical tickets to Railtic and you are responsible for the tickets until they have been received by Railtic. Refunds will be paid once ticket has been received by Railtic.

In the case of rebooking, cancellation or repurchase of tickets, the booking fee is non-refundable. If you return a ticket to Railtic for any reason, you will be charged a handling fee of SEK 150, which will be deducted from the amount refunded. Postage is extra. Interrail passes purchased at the regular price or in some cases at a discount may, before the first day of validity, be repurchased by Railtic for a fee of 15 percent of the original price of the pass. The booking fee is non-refundable.

Payment & delivery of tickets

Payment is made in connection with ordering tickets or Interrail passes at railtic.com using Railtic’s Stripe payment system.

The method of distribution and delivery time vary depending on the selected ticket and train company. Digital tickets will be sent if possible at the time of purchase and otherwise no later than one month before departure. Digital tickets are deemed to have been delivered when they are sent by Railtic to the email address provided unless you notify Railtic that they are missing in sufficient reasonable time so that Railtic can resend the tickets. Digital tickets may need to be printed for the trip. You are responsible for checking with each train company if printed tickets are required during any part of your trip.

Physical tickets (e.g. Interrail passes on paper and some tickets for night trains) will be sent once Railtic receives payment by regular or registered mail with 5 to 10 days’ delivery time within Sweden. For tickets delivered outside of Sweden but within the EU and EEA, the delivery time is up to 14 business days. Physical tickets are deemed to have been delivered by Railtic when you have received them or when they are available for collection at an agent.

Handle tickets as valuable documents

Train tickets and Interrail passes are valuable documents that you must take delivery of or collect personally upon presentation of valid photo ID. Shipping fees for physical tickets are charged according to applicable postage prices. If you fail to receive or collect your tickets, or if you otherwise prevent delivery of your tickets, you will be charged a return fee of SEK 150 each time the tickets are returned to Railtic. If the tickets cannot be redelivered, they may be cancelled and repurchased if possible, according to the train company’s terms. In the event of redelivery, you will be charged a new shipping fee.

Tickets are valuable documents and you are responsible for ensuring that they are handled with appropriate care. Railtic will not be responsible for lost, stolen, distorted or otherwise forfeited tickets.

Prior to your trip, you are responsible for ensuring that you have all necessary identity documents, passports and/or visas for your entire trip.

Insurance for missed connections

You should always ensure that you have valid travel insurance when you travel. Check what is covered in your home insurance policy and compare the terms with another insurance company, for example, European ERV. You are responsible for purchasing supplementary travel insurance if needed.

Railtic only provides train tickets and Interrail passes and is not responsible for missed connections. Each train operator is generally only responsible for connections with their own company or within the same country. This means that missing a connection with another train company or in another country in the event of a delay can be costly. Railtic can provide separate connection insurance from European ERV.

Cancellation insurance is not included in the ticket price, but can be purchased separately when you book a trip or within 24 hours of booking at the latest. Contact info@railtic.com to purchase connection and/or cancellation insurance.

Filing complaints with train companies

Railtic is only an intermediary providing train tickets on behalf of train companies that provide travel. Railtic is not responsible for the completion of a trip or any timetable changes, delays, cancellations, loss of baggage, quality deficiencies or other similar events. Any complaints and/or demands should be filed with the individual train company.

When filing a complaint, you must provide supporting documents, for example, a certificate from onboard or station staff. Any physical tickets, certificates or other supporting documents must be submitted to the train company within the time frame specified in the train company’s terms.

Railtic is only responsible for any errors caused by Railtic’s negligence through its own agency, for example, train ticket failures or incorrect or misleading information unless Railtic can demonstrate that the error lies with the traveller or a third party.

You are responsible for ensuring that all information in a booking and/or train ticket or Interrail pass is correct as soon as you have received it. In the case of a discrepancy, you should immediately contact Railtic. If you do not inform Railtic of errors in booking confirmations and/or train tickets or Interrail passes that you have discovered or should have discovered, Railtic is not liable for any damage caused as a result. Railtic shall, at your request and to the extent that it is possible, correct any inaccurate information. Railtic is entitled to compensation for any costs incurred by the correction as well as for any administrative costs. If the error in a booking confirmation and/or train ticket or Interrail pass has been caused by Railtic, Railtic is not entitled to compensation for correcting the error.

Information on how Railtic handles personal data is available in Railtic’s Integrity Policy.

Dispute resolution

In the case of a dispute, parties should first seek to resolve disputes concerning the interpretation or application of the Terms on their own. Should the parties be unable to resolve the dispute, it may be heard by the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm or www.arn.se, or be heard by a court of law. A dispute may also be taken to the European Commission.

Terms, personal data and complaints regarding SJ AB

To read product descriptions, applicable General Travel Terms and Conditions for SJ AB, see https://www.sj.se/sv/reseinfo/resevillkor.html For information on how SJ AB handles personal data at any time, see sj.se/dataskydd. For complaints related to SJ, such as questions regarding compensation in the event of a delay or the promotion agreement, please refer to sj.se where you as a traveler can register a complaint.